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Mortgage Broker vs Bank: Who Is Actually Working for You?

When you walk into a bank, you are talking to someone who can offer you exactly one set of products: theirs. That is not a criticism, it is simply their job. The question worth asking is this. When you are making a thirty year decision, do you want one option, or do you want someone whose job is to compare many and act in your corner?

What a broker actually does

  1. Compares across a panel of lenders, not one. A self employed borrower, a first home buyer and a property investor are each best served by different lenders, and often not the household name you would guess.
  2. Knows the policy, not just the rate. The advertised rate is the easy part. Whether a lender will actually approve your specific situation comes down to policy detail that never appears on a website.
  3. Manages the whole process, from structuring the application to chasing the approval, so you are not left refreshing your inbox.
  4. Comes back to you over time, reviewing your loan as your life changes rather than setting and forgetting.
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The bit that surprises people: the cost

For the vast majority of home loans, our service is lender paid. The lender pays the broker a commission for introducing and managing the loan, and that commission does not change your rate. In plain terms, you get advice and advocacy at no cost to you. You are not choosing between paying for a broker or going free to the bank. You are choosing between one option and many, at the same price.

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Not just a broker

The name of this practice is Get Yourself Sorted, and I mean it. My job is not to sell you a loan. It is to understand where you are trying to get to, then build the finance that gets you there and keep it working as your life moves. Some of my most valuable conversations end with me telling a client that now is not the right time, or that the deal in front of them is not the one. That is what an adviser does.

The honest case for going direct

To be fair, if you have a very simple situation, a long standing relationship with your bank and a rate you have already checked against the market, going direct can be perfectly fine. The value of a broker rises with the complexity of your situation. Self employed income, a tight borrowing capacity, a first purchase, an investment strategy: these are where having someone in your corner pays for itself many times over, at no cost to you.