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Lenders compete hardest for new business, not for the customers they already have. The rate you signed up for two or three years ago is very often not the rate that same lender offers today to win a new customer. The gap between the two is what the industry quietly calls the loyalty tax, and it can add a meaningful margin to your rate. If you have not reviewed your loan in twelve months or more, there is a fair chance you are paying it.
Lenders tend to compete most aggressively for refinance volume in the days right after a Reserve Bank decision. It is not the only thing that matters, but a well timed review can land you a better discount.
I check your current rate against what your own lender and the wider market would offer you today, I run the numbers on the switching costs so we are comparing like with like, and I only recommend the move if you come out genuinely ahead. If you are better off staying put, I will tell you that too.